Policy & Disclaimers

Cancellations, Refunds and Training Policies Updated 10/1/2023 *Scheduling and Payment of course trainings confirm that you understand all policies within the following information below*

PAYMENT POLICY:

Individuals are required to pay for courses and schedule skills session immediately via online appointment platform. Appointments will not be confirmed without payment. Business clients may opt out of using the online appointment platform to reserve training if they prefer to receive an invoice for payment when scheduling individual staff members for online courses. For businesses scheduling training for their staff: Confirmation will be made to hold training date; However, payment must be received within 7 days and/or no later than 72 hours (if made within same week) of training request in order to prevent training from being canceled unless other arrangements have been made with the owner ahead of this deadline. For public classes and private, individual training: No payments will be accepted day of training unless first approved by management and confirmed via email notification. Individuals granted an option to pay via invoice are done so as a courtesy on a case-by-case basis. Payment must be made within 7 days of request or no later than 72 hours of training (if scheduled in the same week) to avoid cancellation. L-U-S Heartbeats Unlimited, LLC accepts payment via invoice, online and via phone. Cash and check payments are accepted on a case by case basis and must be approved first by management and confirmed via email.

REFUND POLICY:

We are unable to refund fees for online/blended training courses once the video link has been registered and issued to you. If you are a healthcare professional and require training for your employer, be sure that you select the correct accreditation based on what your employer accepts. We are not responsible for certifications not accepted by your employer and no refunds will be given after the certification is granted. Refunds requested for classes not cancelled with advanced notice will incur a fee, as cards for certification and training materials are prepared in advance. A cancellation fee of 50 % will be retained if a refund is requested up until 24 hours before class. No refunds for cancelations within 24 hours of class. We will gladly reschedule your training as needed without a fee at any time with exception to our no call/no show policy.

NO CALL/NO SHOWS *THIS INCLUDES NO CONTACT AFTER CLASS HAS BEEN IN SESSION FOR AN HOUR OR LONGER.* = NONREFUND CANCELATION. RESCHEDULING IS NOT ALLOWED IF AFTER AN HOUR PAST THE CLASS START TIME, WE’RE NOT NOTIFIED THAT YOU WOULD BE UNABLE TO ARRIVE. YOU WILL BE REQUIRED TO REGISTER AND PAY AGAIN.

ATTENDANCE POLICY:

To respect the time of others participating in class as well, we ask that all students arrive on time for the training. If you are running late (or having trouble finding the office), we ask that you please notify us as soon as possible by calling or texting us at 443.392.3143. Students who will be more than 10 minutes late may be asked to reschedule, and beyond 15 minutes without contacting us will require rescheduling. Please refer to the no-call/no-show policy above if there’s no contact with our company an hour past the time class begins.

DRESS POLICY:

We require that students wear comfortable clothing and shoes for classes that require hands-on skills testing (such as CPR). Dresses are not ideal for this environment as you will be expected to do some skills practice on the floor which may not be appropriate for the attire. Open-toe shoes are permissible, as long as they are not heels, which can potentially be a slipping/fall hazard. We are not responsible for any injuries (slips, trips, falls, etc) due to clothing or improper body mechanics due to choice of attire.

BUSINESS AND GROUP RATES:

Business clients and groups are given a price rate based on the number expected to attend. This quoted price is based on the type of course(s) requested, the accreditation selected, and number of instructors required to hold the training (most courses have a 1:6 to 1:10 ratio). We offer discounts on a case-by-case basis. We ask that training requests be made at least a month in advance. Training requested under 30 days will incur an additional $100 fee.

Groups not having the expected number of students are required to pay the full quoted fee if adjustments are not made at least 7 days in advance. This requirement can be waived by the owner only and is on a case-by-case basis only.

We do offer training for all ages, and groups involving children up to age 14 are offered certification at a significantly reduced rate per minor. We do not provide 2-year certification cards for students under the age of 10 but gladly encourage participation and learning as well.

CANCELLATIONS AND RESCHEDULING OF INCOMPLETE TRAINING:

For Blended training sessions, online courses MUST be completed in order to continued with skills session. Students who arrive to the skills session without the online course completed will be required to reschedule and pay for a new skills session. Business and group classes that are canceled without advance notice lose any discounted rate that was offered. Cancellation fee’s apply to payments already made unless group reschedules for future date.

TRAINING DISCLAIMER:

Students and participants assume all risks associated with taking CPR/First Aid and associated courses with L-U-S Heartbeats Unlimited, LLC. Certain courses can be physically exhausting and hold the potential of causing injury. L-U-S Heartbeats Unlimited, LLC, its trainers, affiliates, etc are not liable for injuries including and up to death due to improper technique or any other injuries intentional or accidental during our classes including and up to death. While our staff will ensure that all techniques are done safely, any individual who may have complications with movement, or prior medical ailments assume responsibility for their well being due to participation. Please advise your instructor at the beginning of class if you have any concerns with being able to perform the tasks required in the class(es) **Health Precautions and Guidelines During Training.